Responsible Gaming at 368bd
At 368bd, we believe that betting and casino games should always be a source of entertainment — never a source of stress, financial hardship, or personal harm. Our responsible gaming programme gives every player in Bangladesh the tools, knowledge, and support they need to stay in control and play with confidence.
Our Commitment to Safe Play
368bd takes responsible gaming seriously. We are committed to providing a safe, fair, and transparent betting environment for all players across Bangladesh — whether you are placing a bet on a BPL match from Dhaka, spinning the reels from Chittagong, or enjoying a live casino session from Sylhet.
Our responsible gaming framework is built on three core pillars: Prevention, which means giving players the tools to set limits before problems arise; Detection, which means monitoring for early signs of harmful gambling patterns; and Intervention, which means connecting players with support resources when they need them most.
Every feature described on this page is available to all registered 368bd players at no cost. We actively encourage players to use these tools as a routine part of their gaming experience — not just when things feel out of control, but as a regular habit that keeps gaming enjoyable and sustainable over the long term.
Our English-language customer support team is available 24 hours a day, 7 days a week, and is trained to assist with responsible gaming requests including deposit limit adjustments, account time-outs, and permanent self-exclusion. All such requests are handled with full confidentiality and without judgment.
Age Verification & the 21+ Rule
368bd operates an absolute minimum age policy: you must be 21 years of age or older to register, deposit funds, or place any bet on the 368bd platform. This is not a guideline — it is a hard requirement. During account registration, all players must provide a valid National Identity Card (NID) or other government-issued identification confirming their date of birth. Accounts that cannot be verified as belonging to a player aged 21 or above will be permanently suspended and any deposited funds will be returned to the originating payment method.
If you are a parent or guardian and believe a person under 21 is accessing 368bd using your device or payment method, please contact [email protected] immediately. We also encourage the use of parental control software on any shared devices in your household.
Treating gambling as a way to earn money or recover financial losses is one of the most common paths to problem gambling. At 368bd, we encourage all players to set a fixed entertainment budget and stick to it — just as you would with any other leisure activity.
A losing streak can trigger the urge to place larger bets in an attempt to recover what was lost. This behaviour — known as "chasing losses" — almost always leads to greater losses and can escalate into a gambling problem. If you notice this pattern in yourself, use our time-out tool immediately and contact our support team.
Placing bets when you are feeling anxious, depressed, angry, or financially pressured significantly increases the risk of harmful gambling. 368bd recommends taking a break from the platform whenever you are experiencing emotional difficulty, and seeking appropriate professional support.
Responsible Gaming Tools & Features
368bd provides a comprehensive suite of player-protection tools that you can activate at any time from your account settings or by contacting our 24/7 support team.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your 368bd account. Once a limit is set, it takes effect immediately and cannot be increased for a mandatory cooling-off period of 24 hours. Reductions take effect straight away. This tool ensures you always stay within a budget you have chosen in a calm, rational moment — not in the heat of a session.
Wager & Loss Limits
In addition to deposit limits, you can set a maximum wager per bet or a total loss limit over a defined time period. If you reach your loss limit during a session, the platform will automatically prevent further bets until the limit period resets. Setting a loss limit is one of the most effective ways to prevent a single bad session from escalating into a serious financial problem.
Session Time Limits
It is easy to lose track of time when playing casino games or following live cricket odds. 368bd's session time limit tool sends you a notification when you have been active for a duration you specify — whether that is 30 minutes, 1 hour, or 2 hours. You can also configure automatic logout when your session limit is reached, so the platform enforces the break even if you feel tempted to continue.
Time-Out / Cool-Off Period
If you feel you need a short break from 368bd, you can activate a time-out period ranging from 24 hours to 6 weeks. During a time-out, your account is suspended and you cannot log in, deposit, or place bets. The time-out cannot be cancelled early once activated. This feature is ideal for players who feel they need a controlled pause without committing to a permanent self-exclusion.
Self-Exclusion
Self-exclusion is a permanent or long-term suspension of your 368bd account, available for periods of 6 months, 1 year, 3 years, or permanently. Once a self-exclusion is activated, it cannot be reversed during the chosen period, and 368bd will not reinstate the account regardless of any future requests. If you believe you have a gambling problem, self-exclusion is the most powerful tool available to you on the 368bd platform.
Activity & Spend History
Every 368bd player has access to a full activity dashboard showing their betting history, total deposits, total withdrawals, net wins and losses, and session durations over any period. Reviewing your activity history regularly is a healthy habit that keeps you aware of how much time and money you are actually spending — and makes it easier to spot patterns that might indicate a developing problem before they escalate.
Recognising the Warning Signs
Problem gambling does not develop overnight. It typically begins with subtle changes in behaviour that, if left unaddressed, can escalate into serious personal, financial, and relationship harm. Knowing what to look for — in yourself or in someone you care about — is the first step toward getting help.
If you recognise several of the warning signs listed here in your own behaviour, we strongly encourage you to use the 368bd responsible gaming tools described above, and to consider reaching out to our support team or a professional counselling service.
Problem gambling is a recognised health condition, not a personal failing. Millions of people around the world experience gambling-related difficulties at some point in their lives. Support is available, and recovery is possible with the right help.
Chasing Losses
Continuing to bet in an attempt to recover money already lost, often with increasingly large wagers.
Gambling Beyond Your Means
Spending money on gambling that was set aside for rent, food, bills, or other essential expenses.
Hiding Gambling Activity
Concealing the amount of time or money spent gambling from family members, friends, or colleagues.
Inability to Stop
Finding it difficult or impossible to stop gambling even when you want to, or after deciding to stop.
Neglecting Responsibilities
Prioritising gambling over work, family, social commitments, or personal health and wellbeing.
Escalating Stakes
Needing to bet progressively larger amounts to achieve the same level of excitement or satisfaction.
Borrowing to Gamble
Taking loans, borrowing from friends or family, or using credit cards specifically to fund gambling activity.
Mood Swings Around Gambling
Feeling anxious, irritable, or depressed when not gambling, or gambling to escape negative feelings.
Quick Self-Assessment
Take a moment to honestly answer the following questions. If you answer "yes" to three or more of these questions, we strongly encourage you to review your gambling habits and consider using our responsible gaming tools or contacting our support team for guidance.
Have you ever spent more money gambling than you originally planned to in a single session?
Have you ever returned to gambling the next day to try to win back money you lost?
Have you ever lied to someone close to you about how much time or money you have spent gambling?
Has gambling ever caused you to neglect work, study, family, or other important responsibilities?
Have you ever felt restless, irritable, or anxious when you were not able to gamble?
Have you ever borrowed money or sold possessions in order to fund your gambling?
Have you ever felt that gambling was causing problems in your personal relationships or financial situation?
Have you ever tried to stop or reduce your gambling and found it difficult to do so?
How to Activate Tools
Activating responsible gaming tools on your 368bd account is straightforward and can be done at any time — even in the middle of a session. Follow these steps:
Log In to Your Account
Access your 368bd account using your registered username and password. All responsible gaming tools are accessible from within your account settings panel.
Navigate to Responsible Gaming Settings
From your account dashboard, select the "Responsible Gaming" section. Here you will find all available tools including deposit limits, session timers, time-out periods, and self-exclusion options.
Set Your Preferred Limits
Choose the tool you wish to activate and enter your preferred parameters — for example, a weekly deposit limit of ৳5,000, or a daily session time limit of 60 minutes. Confirm your selection.
Confirm and Activate
All limit reductions and time-out/self-exclusion activations take effect immediately upon confirmation. Limit increases have a mandatory 24-hour cooling-off period before they apply.
Contact Support for Immediate Help
If you need a tool activated urgently — particularly self-exclusion — contact our 24/7 support team directly at [email protected]. Our team can activate an exclusion on your behalf within minutes.
Our Responsible Gaming Policy
368bd's responsible gaming policy is a core part of how we operate. It is not a compliance afterthought — it is embedded into the design of our platform, the training of our support staff, and the way we evaluate the health of our player community.
Protection of Vulnerable Players
368bd has systems in place to identify players who may be exhibiting signs of problem gambling. These include automated monitoring of betting patterns, session durations, deposit frequency, and account behaviour. When our systems flag a concern, our responsible gaming team will make contact with the player to check in and, where appropriate, recommend the use of available tools or suggest professional support resources.
Players who are identified as vulnerable — including those who have previously self-excluded and attempted to re-register — will have their accounts reviewed and may be subject to additional account restrictions for their own protection.
Responsible Advertising
368bd's marketing communications are never directed at individuals who have self-excluded or requested to receive no marketing. We do not target advertising at individuals who are known to be, or are likely to be, minors. Our promotional materials always include responsible gaming messaging and the 21+ notice.
Staff Training
All 368bd customer support staff receive training in responsible gaming awareness, including how to recognise signs of problem gambling in player communications, how to handle self-exclusion requests sensitively and promptly, and how to signpost players to appropriate support resources. Responsible gaming training is refreshed on a regular basis.
Financial Protections
368bd does not offer credit to players. All deposits must be funded from payment methods that belong to the registered account holder — we do not accept third-party deposits. These policies help ensure that players are always using funds they genuinely have available, rather than borrowed money or funds belonging to others.
Regular Policy Review
This responsible gaming policy is reviewed on a regular basis to ensure it reflects current best practices in player protection and any developments in applicable regulations. The most recent version is always published on this page.
Get Help & Support
If you are concerned about your gambling, or about someone else's, reaching out for support is the right and courageous thing to do. 368bd's support team is always available to help.
368bd Support Team
Our 24/7 English-language support team can help you activate deposit limits, set a time-out, or initiate a self-exclusion — right now, no questions asked.
Your account is suspended immediately. You will not be able to log in, deposit, or place bets for the duration of your chosen exclusion period. Any pending withdrawals of genuine winnings will still be processed to your registered payment method.
All responsible gaming requests — including self-exclusion, deposit limit changes, and support conversations — are handled with complete confidentiality by our trained team. Your information is never shared with third parties for non-operational purposes.
After a time-out period ends, your account will be reactivated automatically. After a self-exclusion period ends, you must contact our support team and pass a responsible gaming assessment before your account can be reinstated. Permanent self-exclusions cannot be reversed under any circumstances.
Play Smart. Play Safe. Play at 368bd.
Now that you know how to use 368bd's responsible gaming tools, you can enjoy everything the platform has to offer with confidence. Explore cricket betting, live casino, slots, and more — always within limits that work for you.