368bd Privacy Policy

1 Introduction

This Privacy Policy ("Policy") is published by 368bd ("Company", "we", "us", "our"), the operator of the online betting and gaming platform accessible at 368bd.io. It describes how 368bd collects, uses, discloses, stores, and protects the personal information of users ("Player", "User", "you") who register for and use the 368bd platform, including all sports betting, live casino, slot machine, King of Fishing, Jackpot Bingo, and account management services.

By creating a 368bd account, logging into the platform, or otherwise engaging with any 368bd service, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any aspect of this Policy, you should cease using the 368bd platform immediately and may request account closure by contacting our support team.

This Policy should be read alongside the 368bd Terms & Conditions and the Responsible Gaming Policy, both of which form part of the overall agreement between you and 368bd.

2 Data We Collect

368bd collects personal data through several channels in the ordinary course of providing its services. The categories of personal data we collect are described below.

2.1 Registration Data

When you create a 368bd account, we collect the following information:

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Residential address (including district, city, and postal code)
• Mobile phone number
• Email address
• Chosen username and encrypted password
• Preferred currency (Bangladeshi Taka, BDT)

2.2 Identity Verification (KYC) Data

To comply with our anti-money-laundering obligations and to verify player eligibility, we may collect copies of:

• National Identity Card (NID) issued by the Bangladesh Election Commission
• Passport or driving licence
• Proof of address documents (utility bills, bank statements, government correspondence)
• Proof of payment method ownership (e.g., screenshot of bKash or Nagad account details showing your name)
• Selfie or facial verification image where required for enhanced due diligence

2.3 Financial Transaction Data

When you make deposits or withdraw funds, we collect and retain records of:

• Transaction amounts in BDT (৳)
• Payment method used (bKash, Nagad, Rocket, Upay, bank transfer, card)
• Transaction timestamps and reference numbers
• Account balance history

2.4 Gaming Activity Data

We record data about your use of the 368bd platform, including:

• Bets placed, games played, wager amounts, and outcomes
• Session durations and login/logout timestamps
• Responsible gaming settings and tool activations (deposit limits, cooling-off periods)
• Bonus claims and wagering activity related to promotions

2.5 Technical & Device Data

When you access the 368bd platform, our servers and analytics systems automatically collect certain technical information:

• IP address and approximate geographic location
• Browser type and version
• Operating system and device type
• Pages visited, time on page, and navigation path
• Referral URL (the website or link that brought you to 368bd.io)

2.6 Communications Data

When you contact 368bd via live chat, email, or any other support channel, we retain records of those communications, including the content of messages, timestamps, and the resolution of any queries or complaints.

3 How We Use Your Data

368bd uses the personal data it collects for the following purposes:

• Account management: Creating, maintaining, and securing your 368bd player account, including processing login requests, managing account settings, and handling account closures.
• Service delivery: Enabling you to place bets, play casino games, participate in promotions, and access all features of the 368bd platform.
• Identity verification: Confirming that you meet the 21+ age requirement and that the details you have provided are accurate and genuine.
• Payment processing: Facilitating deposits and withdrawals through your chosen Bangladeshi payment method, and maintaining records of all financial transactions on your account.
• Fraud prevention & security: Detecting, investigating, and preventing fraudulent activity, money laundering, account takeovers, and other prohibited conduct on the platform.
• Responsible gaming compliance: Monitoring gaming patterns to identify signs of problem gambling, enforcing deposit limits and self-exclusion requests, and providing appropriate interventions where necessary.
• Customer support: Responding to your queries, complaints, and requests via live chat, email, or other support channels.
• Legal & regulatory compliance: Meeting our obligations under applicable laws, including anti-money-laundering regulations, data protection requirements, and law enforcement requests.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how players interact with the 368bd platform and to improve its design, functionality, and game selection.
• Marketing communications: Sending you information about 368bd promotions, bonuses, and seasonal offers — but only where you have consented to receive such communications, and always with a clear opt-out mechanism.

4 Legal Basis for Processing

368bd processes your personal data on the following legal grounds:

• Contractual necessity: Processing required to perform the contract between you and 368bd — specifically, to operate your account, process transactions, and deliver betting and gaming services.
• Legal obligation: Processing required to comply with applicable legal requirements, including anti-money-laundering obligations, age verification mandates, and responses to lawful requests from competent authorities.
• Legitimate interests: Processing carried out for 368bd's legitimate business interests where these do not override your privacy rights — including fraud prevention, platform security monitoring, and aggregated analytics for service improvement.
• Consent: Processing carried out on the basis of your freely given, specific, and informed consent — primarily in the context of marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5 Sharing Your Data

368bd does not sell, rent, or trade your personal data. We share personal data with third parties only in the circumstances described below, and always under contractual terms that require those parties to protect your data.

5.1 Payment Service Providers

To process deposits and withdrawals, we share relevant transaction and identity data with our payment partners, including bKash, Nagad, Rocket, Upay, and banking institutions such as Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. These providers receive only the data necessary to process the specific transaction and are bound by their own data protection obligations.

5.2 Game Providers

Where you access games powered by third-party providers — such as Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, or Spribe — a player session token and minimum necessary account data is shared with the relevant provider to enable the game to function. Game providers do not receive your full identity documents or financial history.

5.3 Identity Verification Services

368bd may engage specialist identity verification providers to assist with KYC document review and facial verification. These providers process your identity documents solely for verification purposes and are contractually prohibited from using your data for any other purpose.

5.4 Legal & Regulatory Disclosure

368bd may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, or where such disclosure is necessary to protect the rights, property, or safety of 368bd, its players, or the public. We will, where legally permissible, notify you of any such disclosure.

5.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of 368bd's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material change to the privacy terms applicable to your data before the transfer takes effect.

6 Cookies & Tracking Technologies

6.1 What Are Cookies

Cookies are small text files stored on your device when you visit a website. 368bd uses cookies and similar tracking technologies (such as web beacons and local storage) to operate the platform, remember your preferences, maintain your login session, and collect analytics data about how the platform is used.

6.2 Types of Cookies We Use

• Strictly Necessary Cookies: Required for the platform to function correctly. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. You cannot opt out of these without ceasing to use the platform.
• Functional Cookies: Remember your preferences such as language, game settings, and responsible gaming configurations across sessions.
• Analytics Cookies: Collect anonymised data about how players navigate the platform — which pages are most visited, how long sessions last, and where users encounter errors. This data is used exclusively to improve the 368bd platform.
• Marketing Cookies: Used to track whether you arrived at 368bd.io via a particular referral source or campaign link, enabling us to assess the effectiveness of our own promotional activity. 368bd does not use third-party advertising cookies to track you across other websites.

6.3 Managing Cookies

You can control and delete cookies through your browser settings. Disabling strictly necessary cookies will prevent the 368bd platform from functioning correctly. Disabling analytics or marketing cookies will not affect your ability to use the core platform features. Please refer to your browser's help documentation for instructions on managing cookie preferences.

7 Data Security

368bd implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security framework includes:

• SSL/TLS encryption: All data in transit between your browser or device and the 368bd platform is encrypted using TLS 1.2 or higher.
• Data encryption at rest: Sensitive stored data, including identity documents and payment records, is encrypted using AES-256 or equivalent standards.
• Access controls: Access to personal data within 368bd's systems is restricted to authorised personnel on a strict need-to-know basis, with role-based permissions and multi-factor authentication enforced for all administrative access.
• Penetration testing: The 368bd platform undergoes regular security assessments, including penetration testing and vulnerability scanning, conducted by qualified security professionals.
• Incident response: 368bd maintains a documented data breach response procedure. In the event of a security incident that poses a risk to your personal data, we will notify affected players promptly in accordance with applicable legal requirements.
• Secure data disposal: When personal data is no longer required, it is securely deleted or irreversibly anonymised to prevent reconstruction.

8 Data Retention

368bd retains personal data for as long as necessary to fulfil the purposes described in this Policy or as required by applicable legal and regulatory obligations. The following retention guidelines apply:

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised. Where data must be retained for a legal obligation that outlasts your account, it will be held in a restricted-access archive and used only for the purpose that justifies its continued retention.

9 Your Rights Over Your Data

As a 368bd player, you hold the following rights in relation to your personal data. To exercise any of these rights, contact the 368bd support team at [email protected] with a clear description of your request. We will respond within a reasonable period, normally within 30 calendar days.

• Right of Access: You may request a copy of the personal data that 368bd holds about you, including what categories of data are held, for what purposes, and with whom it has been shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where the data has been unlawfully processed. This right does not override legal obligations that require us to retain certain records.
• Right to Restrict Processing: You may request that 368bd restrict the processing of your personal data in certain circumstances — for example, while a query about the accuracy of that data is being resolved.
• Right to Data Portability: Where processing is based on your consent or on a contract, and is carried out by automated means, you may request that your personal data be provided to you in a structured, machine-readable format.
• Right to Object: You have the right to object to processing carried out on the basis of 368bd's legitimate interests. You also have an absolute right to object to the use of your personal data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of any processing that took place before your withdrawal.

10 Children & Minors

The 368bd platform is strictly for adults aged 21 years and above. 368bd does not knowingly collect or process personal data from individuals under the age of 21. If you believe that a minor has registered for or is using a 368bd account, please contact our support team immediately at [email protected].

In the event that 368bd discovers, or is notified, that an account is held by a person under 21 years of age, the account will be immediately suspended, all balances will be frozen pending investigation, and any funds originating from legitimate sources will be returned to the payment method from which they were deposited. KYC data associated with the minor will be handled sensitively and retained only for as long as required to resolve the matter.

We strongly encourage parents and guardians to make use of parental control software on any device that may be accessible to minors, and to ensure that 368bd login credentials are not shared with or accessible to individuals under 21.

11 Third-Party Links

The 368bd platform may from time to time contain references to game providers, payment partners, or other services. This Privacy Policy applies solely to the personal data processed by 368bd in connection with the 368bd.io platform. It does not apply to any third-party websites or services that may be accessible from links or integrations on the platform.

368bd is not responsible for the privacy practices of third-party providers, including game studios and payment processors. We encourage you to read the privacy policies of any third-party service you interact with independently of the 368bd platform.

12 Changes to This Privacy Policy

368bd reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or the services we offer. When material changes are made, we will notify registered players via email or an in-platform notification prior to the changes taking effect. The updated Policy will always be accessible at the Privacy Policy page of the 368bd website, with the "Last Updated" date revised accordingly.

Your continued use of the 368bd platform following the publication of a revised Privacy Policy constitutes your acceptance of the changes. If you do not agree with any amendment, you should cease using the platform and contact the support team to request account closure.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy, or if you wish to exercise any of your data rights, please contact the 368bd support team using the details below. Our English-language support team is available 24 hours a day, 7 days a week.

For responsible gaming concerns, including requests for self-exclusion, deposit limits, or cooling-off periods, please visit the Responsible Gaming page or contact the support team directly. For a complete overview of your rights and obligations as a 368bd player, please also review the Terms & Conditions.